Dispatcher
San Diego, CA
Full Time
Experienced
Peregrine Team is seeking an experienced Plumbing Dispatcher for an opportunity in San Diego, CA. The ideal candidate will have previous dispatch experience in the plumbing, construction, or property services industry and thrive in a fast-paced environment coordinating service calls, scheduling technicians, and delivering exceptional customer service.
Location: Fully on-site in San Diego, CASchedule: Monday-Friday, 8:00 AM – 4:30 PM (subject to change based on operational needs, including a Sunday-Thursday schedule)
Responsibilities
- Answer incoming calls and respond to customer inquiries promptly and professionally.
- Schedule and dispatch technicians based on availability, urgency, and job requirements.
- Monitor work orders and update job status throughout the day.
- Communicate job details, changes, and follow-up needs to field staff and customers.
- Coordinate return trips, emergency calls, and priority service request.
- Maintain accurate records of service requests, schedules, and completed work.
- Support the office team with dispatch-related administrative tasks.
- Provide excellent customer service and help resolve scheduling concerns efficiently.
- Previous experience in dispatch, scheduling, customer service, or office coordination preferred.
- Strong communication, organizational, and multitasking skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Proficiency with basic computer systems and data entry.
- Professional phone etiquette and problem-solving skills.
- Knowledge of the San Diego area is preferred.
Preferred Qualifications
- High school diploma or equivalent
- Previous experience dispatching field technicians or coordinating service calls.
- Experience in plumbing, construction, or property services.
- Familiarity with work order management systems or scheduling software.
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